Privacy Policy

Welcome to Shopplaza (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and protect information when you install or use our applications (“Apps”) and services available on Shopify.

By using the apps, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you install and use our Apps, we may collect the following categories of information:

Personal information

We may access limited information associated with the Shopify store owner account, including:

  • Name
  • Email address
  • Phone number
  • Store location

This information is used solely for account verification, essential operational communication, and customer support.

Store data (Product and Online Store Information)

Depending on the app installed, we may access:

  • Product listings and collections
  • Theme and online store configuration
  • App block status

We do not modify store data without merchant authorization.

Usage data

We may also collect information that your browser sends whenever you visit our Apps or when you access the Apps (“Usage Data”). This Usage Data may include information such as:

  • Your computer’s Internet Protocol (“IP”) address
  • Browser type and version
  • Pages of our apps that you visit
  • The time and date of your visit
  • The time spent on those pages
  • Unique device identifiers
  • Other diagnostic data

This data is used for performance monitoring, troubleshooting, and service improvement.

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

  • Performance of a contract (to provide app functionality)
  • Legitimate interest (to improve services and maintain security)
  • Compliance with legal obligations
  • Consent, where applicable

How We Use Your Information

At Shopplaza, we deeply value your trust and are dedicated to using your information responsibly to enhance your experience. We collect and utilize your information for the following purposes:

  • Deliver and maintain the highest quality experience possible. This includes tailoring the functionality of our apps to suit your preferences and needs.
  • Identify areas where we can enhance our apps further, ensuring they remain intuitive, efficient, and enjoyable to use.
  • Notify you promptly about any changes or updates to our apps.
  • Offer timely and effective customer support.
  • Monitor usage patterns and trends to refine and optimize our services to better meet your needs.

We do not sell your personal data.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described in this Privacy Policy. We manage and operate our apps independently and do not share your information with any third-party service providers. We handle all aspects of app functionality, maintenance, and support internally to ensure your data remains secure and confidential.

Your personal information is used solely by Shopplaza to enhance your experience, resolve technical issues, and keep you informed of updates and changes. Your trust is important, and we are committed to maintaining the highest standards of privacy and security.

Data Storage and International Transfers

Your data may be processed and stored in countries outside your jurisdiction, including outside the European Economic Area.

Where applicable, we implement appropriate safeguards to ensure lawful data transfer in accordance with GDPR and other regulations.

Data retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure server infrastructure
  • Access control and authentication measures
  • Data encryption in transit where applicable
  • Internal access limitation policies

While no method of transmission is 100% secure, we take reasonable measures to safeguard your information.

Your data protection rights

We respect and uphold your data protection rights under various regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, particularly if you are a resident of the European Economic Area (EEA) or California, you may have the following rights:

  • The right to access, update, or delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

If you wish to exercise any of these rights, please contact us.

Delete your personal data

You can request Shopplaza to delete your information anytime. We are committed to completing this process in a straightforward and transparent manner.

  • Uninstall apps: Go to Shopplaza apps for Shopify and uninstall them.
  • Contact us: Send a request email to our support team at [email protected].

We will process your request and delete your personal data right away if we are not required to retain it for legal or app-related reasons.

Google API services usage disclosure

Shopplaza’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Our Apps may contain links to other sites (such as Instagram, TikTok, and Google Merchant Center). If you click on a third-party link, you will be directed to that third-party’s site. Please review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s privacy

Our apps do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and know that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us

If you have any questions about this Privacy Policy, please contact us via [email protected].

Thank you for using Shopplaza’s apps and services.