Shopify speed and optimization
Enhance your store's performance with our speed optimization service. We improve load times, optimize code, and streamline processes, creating a faster, more efficient shopping experience.
Shopify
Maintenance
Services
Do you still think that supporting and maintaining a Shopify store requires a huge amount of your time and resources?
Not at all! Our Shopify maintenance experts handle all the technical challenges to keep your website stays active and high-performing as new.
Only from $399/month
Why regular Shopify website maintenance is essential?
Security enhancements
Regular updates and maintenance protect your store from vulnerabilities and potential cyber threats.
Performance optimization
Ongoing maintenance helps keep your site running smoothly, ensuring faster loading times and better overall performance.
Bug fixes and error prevention
Addressing issues early prevents major disruptions or downtime, ensuring a seamless shopping experience for customers.
SEO maintenance
Keeping up with Shopify updates ensures compliance with search engine algorithm changes, maintaining or improving your store's SEO ranking.
Feature updates
Regular maintenance ensures that your store has the latest features, apps, and integrations to enhance functionality.
Improved user experience
Routine checks help optimize your store's layout, usability, and navigation, increasing customer satisfaction and retention.
What are Shopify maintenance services?
Shopify maintenance services are plans created by Shopify experts to help business owners upkeep their website performance. Typically, Shopify support and maintenance services are customized solutions specific to each requirement.
As a business owner, you might not have enough time and the right technical expertise to look after your Shopify website. That's where Shopify support and maintenance services come in handy!
Here's what you'll get with Shopify maintenance packages:
Quick onboarding
In-house Shopify experts
Priority support
Client success manager
Emergency support* (*subject to after-hour support rate)
Our Shopify Maintenance and Support Service
Our comprehensive Shopify maintenance and support service is designed to keep your online store secure, up-to-date, and running smoothly. From routine updates to technical issue resolution, here's what we include in every package:
Swiftly fix bugs & resolve issues
Our team will act quickly to diagnose and fix any bugs or issues that arise. From minor glitches to more complex technical problems, we ensure your store runs seamlessly with minimal downtime.
Conduct regular malware scans & removal
Shopplaza will routinely scan your store for malware and other malicious threats. If we detect any, we'll immediately remove them and secure your store from future risks.
Schedule and manage regular backups
We will automatically schedule regular backups of your store's data, ensuring that everything from products to customer data is securely stored and easily recoverable if needed.
Implement feature updates
We also add new features, plugins, or apps based on the store's growing needs (e.g., payment methods and new checkout processes).
What's included in Our Shopify Maintenance Packages?
| Shopify Support Packages | Starter | Growth | Pro |
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Bug identification
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Bug fixes & troubleshooting
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Ongoing store monitoring & stability checks
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Theme tweaks & minor design changes
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App installation
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App configuration
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Product / collection page adjustments
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Store content updates (pages, banners, etc.)
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General store maintenance
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Emergency support (after-hours rates may apply)
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| Advanced support | |||
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UX / UI improvements
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Conversion optimization tweaks
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Conversion optimization tweaks
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Store performance optimization
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Custom feature development
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Advanced performance optimization
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Shopify automation setup (Flow, integrations)
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Technical consulting
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Cost (from $399/month)
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Choose your support package | ||
Shopify support response times & priority levels
| Incident Severity Level | Description | Initial response time (SLA) | Priority support | Monthly support report | Emergency after-hours support |
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| Priority 1 | Site is unavailable or down / unable to checkout | Within 2 business hours |
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| Priority 2 | Issue affects 10% or more of customers or key functionality | Within 12 business hours |
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| Priority 3 | General issues or requests that do not affect transactions | Within 24 business hours |
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Only from $399/month
How can we help with your Shopify store?
Our Shopify maintenance process
Why is Shopplaza your trusted choice?
Shopplaza has developed 4 Shopify apps (and counting!), backed by over 2,000 user reviews. We're confident that our Shopify services can meet all your needs.
What clients say about us...
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