SP Login As Customer

Get started with SP Login As Customer

Introduction

Hi! Welcome to SP Login As Customer!

This app helps you support shoppers faster and more confidently. Instead of guessing what a customer sees, you can log in to their account and view your store exactly as they do.

No matter if you’re helping with checkout issues, account access, or product settings, this app gives you a simple, guided way to log in on behalf of your customers – securely and with full control.

Important:

  • Shopify deprecated legacy customer accounts in February 2026. Multipass will stop working when your store reaches the final sunset date. New customer accounts are not affected.

  • SP Login As Customer fully supports New customer accounts and will continue to work after the sunset. If you are still on legacy accounts, we recommend planning your migration now. See Case 2 – Stores Using New Customer Accounts for the recommended setup going forward.

What does this app do?

SP Login As Customer lets you:

  • Log in as any customer directly from your Shopify Admin
  • See your store exactly as they see it, including carts, discounts, and account information
  • Troubleshoot issues in real time, such as login problems or checkout errors
  • Assist shoppers more effectively, especially during chats or support tickets

The app adapts its login method automatically based on your store’s customer account type:

  • New customer accounts (passwordless login) (Recommended — all stores) → uses a secure temporary email + verification code process
  • Legacy customer accounts (email + password) (Deprecated — existing stores only, until Shopify’s final sunset date) → supports one-click login using Shopify Multipass (Shopify Plus only)
  • Optional safety controls like automatic email restoration, session detection, and expiration timers

Installation and set up

  • Open the Shopify App Store and search for SP Login As Customer.
  • Click Install.
  • After installation, you’ll find the app in your Shopify admin → Apps, ready to use.

Before you start

Shopify has two types of customer accounts.

Customers log in using a 6-digit verification code sent to their email (no password).

This is the default for all new stores and the only option going forward.

2. Legacy customer accounts

(Deprecated as of February 2026)

Customers log in with an email and password. Shopify Plus stores could also use Multipass for one-click login. Legacy accounts will reach a final sunset date announced in late 2026 — stores still using them should begin migrating.

How to start a login session

Starting a session takes only a few clicks.

  1. From your Shopify admin, go to Customers
  2. Open the customer you want to assist
  3. Click More actions → SP Login as customer

Start a login session as customer

The app will show a login window and guide you step-by-step through the correct process:

  • New accounts → generate temporary credentials, open the login page, and complete the 6-digit code login
  • Legacy accounts (Shopify Plus, while still active) → one-click login using Multipass

As soon as the login completes, you’ll be inside the customer’s account on your storefront. You can now:

  • Review their issue
  • Walk through checkout
  • Verify what they’re seeing
  • Make adjustments or guide them live

When you finish, click Restore Original Email & Finish to end the session.