SP Wholesale Pricing FAQs
1. Wholesale prices aren’t showing on my storefront. How do I fix it?
Run through these checks in order:
- Make sure the app embed is enabled in your theme. On your Dashboard, use Enable on the App embed card, then Refresh after saving.
- Check that the rule is set to Active, not Draft.
- Confirm the customer is logged in - guests never see wholesale prices.
- Confirm the customer matches the rule’s eligibility, and the product is within its “Applies to” selection.
- Some themes cache aggressively - hard-refresh the page or clear your theme cache after enabling.
2. Do customers need to log in to see wholesale prices?
Yes. Wholesale prices only apply after a customer logs in and matches your rule’s conditions. Guests - anyone who isn’t logged in - always see your normal retail prices, and the “Buy more, save more” table stays hidden from them. This keeps your B2B pricing private and visible only to the customers you choose.
3. Can I give different prices to different customer groups?
Yes. When you create a rule, open the Customer eligibility tab and choose who it applies to: all logged-in customers, specific customers (by email), or anyone carrying a customer tag such as wholesale, vip, or gold-partner.
👉 What’s the difference between Include and Exclude?
For specific customers or tags, an Include / Exclude switch appears. Include means only the people on your list get the price. Exclude means everyone gets the price except the people on your list.
4. What’s the difference between Custom price and Volume price?
A Custom price gives chosen customers a set discount on chosen products - a percentage off, an amount off, or a fixed price. The discount is the same no matter how much they buy.
A Volume price rewards larger orders with tiers: the more a customer buys (by quantity or by order value), the bigger their discount. Use it to encourage bulk purchases.
5. How do the discount types work?
For a Custom price, you can choose:
- % off - takes a percentage off each matched product (a whole number from 1 to 99).
- Amount off - subtracts a fixed amount from each matched product’s price.
- Fixed price - sells each matched product at exactly the price you enter.
For a Volume price, you choose either % off or Amount off, and that type applies to every tier in the rule.
6. Why does a product show a price of $0.01?
This happens when an Amount off discount is larger than the product’s own price, which would otherwise push it below zero. To protect you, the app sells those items at $0.01 instead of going negative, and shows a warning listing exactly which items are affected so you can adjust your discount.
7. How do volume pricing tiers work?
You build up to five tiers per rule. First decide whether tiers are measured by quantity (number of items) or by order value (amount spent). Then add each tier with its range and discount.
👉 Do tiers need to line up perfectly?
No - the app handles it for you. Tiers can’t overlap, so if you set a tier to start below where the previous one ends, the app adjusts it automatically. You can leave the final tier open-ended to cover “this many or more”.
💡 Tip: Use the quantity stepper in the preview to see exactly which tier a customer lands on at different quantities.
8. Two of my rules could apply to the same product. Which one wins?
The Priority field (in the Rule details card) decides. A lower number wins - Priority 1 beats Priority 2, and so on. Priority is shared across both rule types, so a Custom price at Priority 1 wins over a Volume price at Priority 2.
👉 What if two rules have the same priority?
The rule created most recently applies. To make a rule take precedence, give it a smaller priority number than the rules you want it to beat.
9. What’s the difference between Active and Draft?
An Active rule is live and applies on your storefront to eligible customers. A Draft rule is saved in the app but not applied yet - useful while you’re still setting it up. You can switch a rule between the two at any time, including for several rules at once from the Pricing rules screen.
10. What’s included on the Free plan?
The Free plan gives you both rule types - Custom price and Volume price - with no cap on how many rules you keep active at once. If more than one rule could apply to the same product for the same customer, the Priority field decides which one wins (see question 8).
11. Can I pause wholesale pricing without deleting my rules?
Yes. On your Dashboard, open the App embed card and click Disable. This turns off all wholesale pricing across your storefront at once, but every rule stays saved exactly as it was. Click Enable whenever you’re ready to switch it back on.
12. Where do wholesale prices appear for my customers?
For eligible logged-in customers, the wholesale price shows on the product page (with a “You save” message for Custom prices, or a “Buy more, save more” table for Volume prices), on collection pages, in the cart, and at checkout. At checkout, your custom discount label is shown next to each discounted item.
13. Can I change the label customers see at checkout?
Yes. Go to the Settings screen and set the Discount title - for example, “Wholesale Price”. This replaces the app’s name at checkout. Use Show checkout preview to see how it looks before saving.
14. Can I change the colors or layout of the wholesale price on my store?
Yes, but this is handled by our support team rather than changed by you directly. If you’d like the wholesale price styled to match your theme - different colors, sizing, or layout - start a chat from inside the app and let us know what you’d like. Our team will set it up for you.
15. How do I hide the Shopplaza mark from my storefront?
The Shopplaza mark is a small standard attribution shown on your storefront. If you’d like it hidden, start a chat from inside the app and request it - our support team will take care of it for you.
16. Does this app work on all Shopify plans?
Yes. Wholesale prices are applied using Shopify’s built-in discount functions, which work on every Shopify plan - you don’t need Shopify Plus.
17. If a product already has a sale price, which price does the discount apply to?
The discount applies to the current selling price, not the compare at price. For example, if a product’s regular price is $995.95 but it’s currently on sale for $785.95, a 10% wholesale discount gives the B2B customer $707.36 — not $896.36. If you need a precise B2B price regardless of any existing sale, use Fixed price instead of % off or Amount off.