SP B2B Wholesale Pricing FAQs
1. Wholesale prices aren’t showing on my storefront. How do I fix it?
Work through these checks in order:
- Make sure the app embed is enabled in your theme. On the Dashboard, click Enable on the App embed card, save in the theme editor, then click Refresh.
- Check that the rule is Active, not Draft, and that today is within its start and end dates.
- Confirm the customer is logged in. Guests never see wholesale prices.
- Confirm the customer matches the rule’s eligibility (email, tag or company, and a country in the rule’s markets) and the product is in the rule’s Applies to selection, or the variant is in the price list. If everything is right and the theme still shows the regular price, start a chat from the app so we can map your theme’s price element.
2. Do customers need to log in to see wholesale prices?
Yes. Wholesale prices apply only after login and only when the rule’s conditions match. Guests see retail prices, and the “Buy more, save more” table, “You save” message and order limits are hidden from them. This keeps your B2B pricing private.
3. Can I give different prices to different customer groups?
Yes. In the rule’s Customer eligibility tab, apply it to all logged-in customers, specific customers by email, customers with a tag (for example wholesale, vip, gold-partner), or Shopify B2B companies. You can also limit the rule to specific markets.
👉 What’s the difference between Include and Exclude? For specific customers, tags or companies, an Include / Exclude switch appears. Include limits the price to the people you list. Exclude gives it to everyone except them.
4. What’s the difference between Custom price, Volume price and Price list?
- Custom price gives chosen customers a set discount on chosen products (a percentage, an amount or a fixed price). The discount doesn’t change with quantity.
- Volume price gives bigger discounts on bigger orders, measured by quantity or order value, to encourage bulk buying.
- Price list sets an exact wholesale price for each variant, for example from a negotiated price sheet. Up to 5,000 variants per list and 50 lists per store.
5. How do the discount types work?
- Custom price offers % off (a whole number from 1 to 99), Amount off (a fixed amount subtracted from each matched product) and Fixed price (each product sold at exactly the price you enter).
- Volume price offers % off or Amount off. The type you choose applies to every tier in the rule.
- Price list uses one price per variant, typed by hand, imported from CSV, or filled in bulk with Set prices by % off retail, amount off or fixed price.
6. Why does a product show a price of $0.01?
An Amount off discount larger than the product’s price would push it below zero. To prevent this, the app sells those items at $0.01 and shows a warning listing the affected variants, so you can adjust the discount.
7. How do volume pricing tiers work?
Each rule supports up to five tiers. Choose whether tiers are measured by quantity or order value, then add each tier with its range and discount. Turn on Combine variants of the same product to count 2 Red + 1 Blue as 3 toward a quantity tier. 👉 Do tiers need to line up perfectly? No. The app adjusts overlapping tiers automatically, and the last tier can be left open-ended to cover “this many or more”. 💡 Tip: use the quantity stepper in the preview to see which tier applies at different quantities.
8. Two of my rules could apply to the same product. Which one wins?
The Priority field in the Rule details card decides. A lower number wins, and 0 is the highest, so Priority 0 beats Priority 1. Priority is shared across all rule types. 👉 What if two rules have the same priority? The most recently created rule applies. To make a rule take precedence, give it a lower number than the rules it should beat. When a custom price or price list and a volume price both match, Settings › General › When rules overlap lets you choose Follow priority order, Custom price takes priority, or Best price for customer.
9. What’s the difference between Active and Draft?
An Active rule is live for eligible customers. A Draft rule is saved but not applied, which is useful while you set things up. Switch between the two at any time, including several rules at once from the Pricing rules screen.
10. What’s included on the Free plan? Does the app cost anything?
Everything is free: custom prices, volume prices, price lists, order limits, the Quick Order page, CSV import and export, order tags, tax display, wholesale shipping, net terms, tax exemption, API access and the Shopify POS tile. There is no cap on active rules.
11. Can I pause wholesale pricing without deleting my rules?
Yes. On the Dashboard, click Disable on the App embed card. This pauses wholesale prices, order limits and wholesale shipping storefront-wide. Your rules stay saved. Click Enable to resume.
12. Where do wholesale prices appear for my customers?
For eligible logged-in customers, on: - Product pages, with a “You save” message for Custom prices and Price lists, or a “Buy more, save more” table for Volume prices - Collection, search and home pages, and quick view - The cart and cart drawer - Checkout, where your custom discount label appears next to each discounted item - The Quick Order page - Shopify POS, once the customer is on the cart If Tax display is on, prices also carry labels such as “excl. VAT”.
13. Can I change the label customers see at checkout?
Yes. Under Settings › General, set the Discount title (for example “Wholesale Price”). Use Show checkout preview to review it before saving.
14. Can I change the colors or layout of the wholesale price on my store?
Colors and display text are in the rule’s Design tab, and you can edit them yourself. Font, layout and labels are in the Advanced settings, which support unlocks on request. Start a chat from inside the app.
15. How do I hide the Shopplaza mark from my storefront?
The Shopplaza mark is a small standard attribution. To hide it, start a chat from inside the app and ask. Support handles it.
16. Does this app work on all Shopify plans?
Yes. Wholesale prices, order limits and shipping rules are applied through Shopify Functions, which work on every plan. Shopify Plus isn’t required.
17. If a product already has a sale price, which price does the discount apply to?
The current selling price, not the compare-at price. For example, a $995.95 product on sale at $785.95 with a 10% wholesale discount sells for $707.36, not $896.36. For a precise B2B price regardless of sales, use Fixed price or a price list.
18. Do wholesale prices work with discount codes?
Yes, when the discount allows it. Open the discount in Shopify admin and tick Product discounts under Combinations. Otherwise Shopify applies only one of the two.
19. Do wholesale prices work in other currencies?
Yes. Amount-off, fixed and tier values are converted to the buyer’s currency at checkout and on the storefront. The two can differ by up to one cent because of rounding. Net terms work in your store currency only.
20. Do order limits apply on Shopify POS?
No. POS shows them as warnings on the Wholesale price tile but doesn’t block the sale.
21. Can my ERP or other system manage rules automatically?
Yes. Create an API key under Settings › API access and give it to your developer with the API documentation. Keys can be read only or read & write, and they can manage pricing rules, price lists and order limits.
22. Which products never get a wholesale price?
Gift cards, variants priced at 0, and variants that aren’t available on the Online Store.