6. SP Surcharge Fee & Extra Fees FAQs
1. Is SP Surcharge Fee & Extra Fees free?
Yes. The app is free with every feature: unlimited fees and no paid plans. Checkout conditions and the Checkout fees block need a Shopify Plus store.
2. How are fees added to an order?
Each fee is added to the cart as its own line item. Fee lines are variants of one hidden fee product, so shoppers see them in the cart, at checkout and on their order.
3. Will the fee product show in my store’s search or collections?
No. The fee product isn’t listed in search, collections or recommendations. You can rename it in Settings → Cart display → Product title.
4. Can I make a fee mandatory?
Yes. Choose one of these in How shoppers get it:
- Required: the fee is added automatically when the conditions match.
- Pick one with Let shoppers skip this fee turned off: shoppers must pick an option.
Keep Required fee check on so checkouts that skip a required fee are stopped.
5. Can one fee have multiple conditions?
Yes. Add up to 20 conditions and choose how they work together:
- all: every condition must be true.
- any: at least one condition must be true.
6. Can I charge a fee only on some products?
Yes. Set Applies to to Each matching product, then add a Product, Collection or Product tag condition.
7. Can several fees apply at the same time?
Yes. Fees stack by default. To charge only one of several fees, give them the same Exclusive group in Stacking & accounting.
8. Is tax charged on fees?
Only when you tick Charge tax on this fee. Shopify then adds tax using your tax settings.
9. How is a percentage fee calculated?
A product fee charges a percentage of the item price before discounts. An order fee charges a percentage of the whole product subtotal before discounts, without other fees. To charge a percentage on matching products only, set Applies to to Each matching product.
10. Can I charge a fee for credit card payments or cash on delivery?
Yes, on Shopify Plus. Start from the Card surcharge or COD fee template, then add the Checkout fees block in Placement → Checkout. Express checkout buttons (Shop Pay, Apple Pay, Google Pay, PayPal) skip the payment step, so no payment fee is added there.
11. Why isn’t my card surcharge charged to some shoppers?
Settings → Checkout safety skips card surcharges for shoppers in the EU, EEA and UK, where surcharges on consumer cards are banned. Turn off Don’t charge card surcharges to shoppers in the EU, EEA and UK only if the rules allow it where you sell.
12. My fee isn’t showing in the cart
Work through this checklist:
- App embed is On in Placement or Store health.
- The fee’s status is Active, not Draft, Paused, Scheduled or Ended.
- The fee doesn’t show Needs Shopify Plus.
- The cart matches the fee’s conditions, and today is in its schedule.
- No other fee in the same Exclusive group was charged instead.
- The price doesn’t work out to 0.
👉 To see why a fee isn’t charged, use Try it with a sample cart in the fee editor.
13. Fees don’t show on my product page
Add the Product page block in Placement → Online store. The app checks the default product template only. If some products use another template, add the Fees & add-ons block to that template in the theme editor too.
14. Fees show twice
The fee block was added twice to the same template. Remove the extra copy in the theme editor and click Save.
15. The status still says Off or Not added after I changed my theme
Make sure you clicked Save in the theme editor, then click Refresh status. The app checks your live theme only.
16. Fees show as plain lines in my cart drawer
Your theme’s cart drawer needs our team. Go to Placement → Cart drawer and click Contact us. The setup is free and usually ready within 1 business day.
17. Shoppers skip fees with Buy it now
In Placement → Buy it now, choose Add fees before checkout. Keep Required fee check on as a safety net.
18. A shopper was stopped at checkout
Required fee check stops checkout when a required fee is missing, for example when the shopper removed it. The shopper sees your message from Settings → Checkout safety and goes back to the cart to add the fee.
19. Can I translate fee text?
Yes. Go to Settings → Languages to translate the general strings and fee titles for each language your store publishes.
20. Can I export orders with fees?
Yes. On Home, in Fee performance, pick a range and click the export icon. You get a CSV file of orders with fees for that range.
21. Do fee lines need to be fulfilled?
No. With Fulfill fee lines automatically on (default), fee lines are marked as fulfilled when the order is paid. Product lines aren’t touched.
22. How do I find orders with fees in Shopify admin?
Filter your orders by the tag Has fees, or by the tag you set in Settings → Orders. A fee’s own Order tag is added as well.
23. Can I add an image to fee lines?
Yes. Go to Settings → Cart display and click Contact us. Our team adds the image for you.
24. What happens if I uninstall the app?
Fees are no longer added to carts. Your fees and settings are kept for 48 hours in case you reinstall, then Shopify asks us to erase your store’s data.
💡 Need more help? At the bottom of any page in the app, click Contact us or chat with us to reach our support team.