Why can’t customers download their files?

If customers experience download issues, this may be due to:

• Download limits reached: If you’ve set maximum download limits per order, customers cannot download beyond this limit
• Expiration period: Downloads may no longer be available if the expiration period you set has passed
• Product removal or updated: If you’ve deleted or updated a digital product from the app after purchase, customers will see a message stating the product information has been deleted or updated.