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2-how-to-create-feed-and-sync-feed-on-your-gmc.md

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5-how-to-configure-settings.md

6-how-to-use-dashboard.md

7-information-center.md

8-privacy-policy.md

9-faqs.md

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2-how-to-create-and-display-tiktok-feeds-on-your-store.md

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Mageplaza Digital Downloads

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What are the email statuses when sending to customers and how to handle errors

Possible statuses and causes when sending to customers:

Delivered: The email has been successfully sent to the recipient’s mail server (Note: This status does not guarantee that the email has been read by the recipient).
Pending:
- Reason: The email is in the sending queue and hasn’t been processed yet. This could be because the system is busy or the network connection is slow.
- Troubleshooting: Wait a short period and check the status again. If the situation persists, contact support.
Error = Bounce: The email could not be delivered to the recipient’s address.
There are several types of bounces:
Permanent (Hard bounce):
- Reason: The email address does not exist.
- Troubleshooting: Double-check the recipient’s email address and ensure it is correct. If not, you need to collect the correct email address from the recipient.
Transient (Soft bounce):
- Reason: A temporary error occurred, such as the recipient’s mailbox being full, the recipient’s server being overloaded, or the server being unavailable.
- Troubleshooting: You can try resending the email after a while.
Undetermined:
- Reason: The specific sending error could not be determined.
- Troubleshooting: Try resending the email. If it still fails, contact support for further investigation.
Complaint: The recipient has reported your email as spam or containing inappropriate content.
Abuse (Spam):
- Reason: The email was reported as spam.
- Troubleshooting: Do not resend the email to this person. Review your content and how you collect other email addresses to avoid being reported as spam in the future.
Fraud:
- Reason: The email content was reported as fraudulent.
- Troubleshooting: Do not resend the email to this person. Review your email content to ensure transparency and compliance with regulations.