MP Size Chart & Size Guide

MP Instagram Feed

MP Google Shopping Feed

1-how-to-connect-a-google-account.md

2-how-to-create-feed-and-sync-feed-on-your-gmc.md

3-how-to-manage-product-feed.md

4-how-to-view-google-error-report-and-manage-products-in-feed.md

5-how-to-configure-settings.md

6-how-to-use-dashboard.md

7-information-center.md

8-privacy-policy.md

9-faqs.md

MP Digital Downloads

MP Product Quiz

SP Hide Price & Access Control

0-how-to-create-an-access-control-rule.md

1-how-to-create-a-hide-price-rule.md

91-faqs.md

SP Request a Quote (RFQ)

0-how-to-manage-quotes.md

1-how-to-customize-storefront-experience.md

2-how-to-automate-communication-email.md

3-settings-advanced-configuration.md

4-currency-markets.md

5-language.md

91-faqs.md

SP Smart Shipping & Batching

0-glossary-of-important-terms.md

1-how-to-configure-product-dimensions.md

2-how-to-set-shipping-rate-rules.md

3-how-to-set-up-carrier-methods.md

4-how-to-create-batch-rules.md

5-how-to-monitor-and-manage-batches.md

6-how-to-allow-customers-to-choose-future-delivery-dates.md

7-how-to-use-email-notifications.md

91-faqs.md

SP Login As Customer

0-case-1-stores-using-legacy-customer-accounts.md

1-case-2-stores-using-new-customer-accounts.md

2-restore-the-customers-original-email.md

3-resume-or-end-an-active-session.md

4-configure-time-limits-for-login-sessions.md

91-faqs.md

SP B2B Company Accounts

0-for-merchants.md

1-for-b2b-customers.md

91-faqs.md

What are the email statuses when sending to customers and how to handle errors

Possible statuses and causes when sending to customers:

Delivered: The email has been successfully sent to the recipient’s mail server (Note: This status does not guarantee that the email has been read by the recipient).
Pending:
- Reason: The email is in the sending queue and hasn’t been processed yet. This could be because the system is busy or the network connection is slow.
- Troubleshooting: Wait a short period and check the status again. If the situation persists, contact support.
Error = Bounce: The email could not be delivered to the recipient’s address.
There are several types of bounces:
Permanent (Hard bounce):
- Reason: The email address does not exist.
- Troubleshooting: Double-check the recipient’s email address and ensure it is correct. If not, you need to collect the correct email address from the recipient.
Transient (Soft bounce):
- Reason: A temporary error occurred, such as the recipient’s mailbox being full, the recipient’s server being overloaded, or the server being unavailable.
- Troubleshooting: You can try resending the email after a while.
Undetermined:
- Reason: The specific sending error could not be determined.
- Troubleshooting: Try resending the email. If it still fails, contact support for further investigation.
Complaint: The recipient has reported your email as spam or containing inappropriate content.
Abuse (Spam):
- Reason: The email was reported as spam.
- Troubleshooting: Do not resend the email to this person. Review your content and how you collect other email addresses to avoid being reported as spam in the future.
Fraud:
- Reason: The email content was reported as fraudulent.
- Troubleshooting: Do not resend the email to this person. Review your email content to ensure transparency and compliance with regulations.