MP Size Chart & Size Guide

MP Instagram Feed

MP Google Shopping Feed

1-how-to-connect-a-google-account.md

2-how-to-create-feed-and-sync-feed-on-your-gmc.md

3-how-to-manage-product-feed.md

4-how-to-view-google-error-report-and-manage-products-in-feed.md

5-how-to-configure-settings.md

6-how-to-use-dashboard.md

7-information-center.md

8-privacy-policy.md

9-faqs.md

MP Digital Downloads

MP Product Quiz

SP Hide Price & Access Control

0-how-to-create-an-access-control-rule.md

1-how-to-create-a-hide-price-rule.md

91-faqs.md

SP Request a Quote (RFQ)

0-how-to-manage-quotes.md

1-how-to-customize-storefront-experience.md

2-how-to-automate-communication-email.md

3-settings-advanced-configuration.md

4-currency-markets.md

5-language.md

91-faqs.md

SP Smart Shipping & Batching

0-glossary-of-important-terms.md

1-how-to-configure-product-dimensions.md

2-how-to-set-shipping-rate-rules.md

3-how-to-set-up-carrier-methods.md

4-how-to-create-batch-rules.md

5-how-to-monitor-and-manage-batches.md

6-how-to-allow-customers-to-choose-future-delivery-dates.md

7-how-to-use-email-notifications.md

91-faqs.md

SP Login As Customer

0-case-1-stores-using-legacy-customer-accounts.md

1-case-2-stores-using-new-customer-accounts.md

2-restore-the-customers-original-email.md

3-resume-or-end-an-active-session.md

4-configure-time-limits-for-login-sessions.md

91-faqs.md

SP B2B Company Accounts

0-for-merchants.md

1-for-b2b-customers.md

91-faqs.md

What common issues might occur when using our app and how can I fix them?

When using MP Instagram Feed, you may occasionally experience minor issues related to account connection, content syncing, or permissions. Most of these issues are caused by Instagram/Facebook API limitations or incorrect account setup. The table below outlines the most common issues and provides simple steps to help you resolve them quickly.

Issue	Possible Cause	Solution
Connection Error	Incorrect login credentials or missing permissions.	Recheck permissions and reconnect your accounts.
Sync Delay	Data fetching delay from Instagram/Facebook API.	Wait a few minutes — tagged posts, collaborators, or hashtag media may take time to appear.
Access Restriction	Posts from personal accounts or unlinked profiles cannot be synced.	Switch to a Business or Creator account and ensure it’s linked properly.
Missing Permission Error	- The Facebook Page, Business Account, and Instagram Account are not correctly linked. - One or more required permission toggles were switched OFF in the Allow modal	- Verify all three are connected in Meta Business Settings, then reconnect in the app. - Reconnect your Instagram account and make sure all permission toggles are turned ON in the Allow modal. Please refer to this image.
Token Error	Media cannot be synced and displayed on the store due to Instagram or TikTok password change.	Reconnect the correct account with the updated password.
Feed Stops Syncing After Account Change	The Instagram account was switched from Professional to Personal, which automatically revokes API access and breaks the connection.	Switch the Instagram account back to Professional, then reconnect it in the app to refresh the connection and resume syncing.
Instagram API limitations	Media cannot be synced due to being tagged in or collaborated on by Personal accounts.	Using the source Instagram with Facebook page or ask the account owners to switch to a Professional account.