What common issues might occur when using MP Instagram Feed, and how can I fix them?
What common issues might occur when using our app and how can I fix them?
When using MP Instagram Feed, you may occasionally experience minor issues related to account connection, content syncing, or permissions. Most of these issues are caused by Instagram/Facebook API limitations or incorrect account setup. The table below outlines the most common issues and provides simple steps to help you resolve them quickly.
| Issue | Possible Cause | Solution |
|---|---|---|
| Connection Error | Incorrect login credentials or missing permissions. | Recheck permissions and reconnect your accounts. |
| Sync Delay | Data fetching delay from Instagram/Facebook API. | Wait a few minutes — tagged posts, collaborators, or hashtag media may take time to appear. |
| Access Restriction | Posts from personal accounts or unlinked profiles cannot be synced. | Switch to a Business or Creator account and ensure it’s linked properly. |
| Missing Permission Error | - The Facebook Page, Business Account, and Instagram Account are not correctly linked. - One or more required permission toggles were switched OFF in the Allow modal |
- Verify all three are connected in Meta Business Settings, then reconnect in the app. - Reconnect your Instagram account and make sure all permission toggles are turned ON in the Allow modal. Please refer to this image. |
| Token Error | Media cannot be synced and displayed on the store due to Instagram or TikTok password change. | Reconnect the correct account with the updated password. |
| Feed Stops Syncing After Account Change | The Instagram account was switched from Professional to Personal, which automatically revokes API access and breaks the connection. | Switch the Instagram account back to Professional, then reconnect it in the app to refresh the connection and resume syncing. |
| Instagram API limitations | Media cannot be synced due to being tagged in or collaborated on by Personal accounts. | Using the source Instagram with Facebook page or ask the account owners to switch to a Professional account. |