SP Checkout Rules FAQs

14. SP Checkout Suite FAQs

1. What happens if I turn off SP Checkout Suite?

Every rule, discount, the blocklist and the terms box stop applying at checkout, and banners, fields, blocks and messages are hidden. Your setup stays saved, so you can keep editing it and turn the app back on when you’re ready.

2. Can I create multiple checkout rules?

Yes. You can create multiple payment, shipping, shipping discount and validation rules, plus checkout banners on Shopify Plus. If several rules reach the same payment or shipping method, Priority decides which one takes precedence. A lower number means a higher priority.

3. Can one rule have multiple conditions?

Yes. Add several conditions and choose how they work together:

Match ALL conditions (AND): every condition must be met.
Match ANY condition (OR): at least one condition must be met.

For example, hide COD only when the order is over a certain weight and the buyer is in a specific country. If you choose When set conditions are met but add no conditions, the rule behaves like Always.

4. Can I hide, rename and reorder methods in the same rule?

Yes. One payment or shipping rule can do all three. A rule that uses product conditions can only hide or show methods.

5. Can multiple shipping discounts apply at the same time?

No. Only the highest-priority matching rule (the lowest priority number) applies to a shipping line.

6. Can I control Cash on Delivery (COD)?

Yes. Use a payment method rule to decide when COD is shown, and Rules → Cash on delivery to set order totals, countries and, on Shopify Plus, a fee. COD must exist in your Shopify store, and its name must match the app exactly.

7. My rule isn’t doing anything at checkout

Check, in this order:

The rule’s status is Active.
Its schedule and days include today.
The app is Enabled on Home or in Settings.
The conditions match the cart you’re testing.
The method name matches checkout exactly.
No rule with a lower priority number overrides it.

8. The app says Disabled, but I turned it on in the theme editor

Make sure you clicked Save in the theme editor, and that it’s your published theme (development themes aren’t checked). Then click Refresh in the app.

9. A payment or shipping method is missing from my list

Add its exact name in the rule, or under Settings → Checkout method names. Payment methods appear after their first order.

10. Can I require customers to accept my Terms and Conditions?

Yes. The Terms box adds an agreement checkbox on your cart page. Set it to Required or Optional. Turn on Server check at checkout to also stop orders without accepted terms when the buyer completes checkout, including Buy it now, Shop Pay, PayPal and other express buttons.

11. The terms box isn’t showing

Make sure the app embed is on, Cart page is selected under Where to show the box, and your theme is published. If your checkout button isn’t found, paste its id, name or class into the Cart page adapter.

12. A field, block, message or banner isn’t visible at checkout

Save it, add the app block in the checkout editor, paste its code, save there, then click Check again in the app. The badge should read Placed.

13. Why don’t COD orders see my post-purchase offer?

Shopify only shows the post-purchase page after a card payment. Use Confirmation page blocks to reach cash on delivery, wallet, gift card and instalment orders.

14. Can I keep my current post-purchase app?

Only one app can own the post-purchase page, chosen in Shopify under Settings → Checkout → Post-purchase page. Confirmation page blocks work alongside any other app.

Checkout fields, content blocks, banners, cart messages and manual payment fees are for Shopify Plus stores only.

16. A buyer was blocked and shouldn’t have been

Use Check a buyer on the Blocklist to see which entry matched. Add an Include entry to let that buyer through.

💡 Need more help? On Home, use Read user guides, Read FAQs or Start a chat to reach our support team.