1. The quote widget isn’t showing on my storefront. How do I fix it?
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Make sure the app embed is enabled in your theme (Online Store → Customize → App embeds).
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In the app Dashboard, use Enable app (or hit Refresh status after saving).
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If it still doesn’t appear, check Quote Widget settings: display scope (all pages vs specific pages), desktop/mobile position, and that “Display” is on.
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Some themes cache aggressively-hard refresh or clear theme cache after enabling.
2. Can I hide prices or the “Add to cart” button only for certain products or customers?
Yes. In Settings → General → Product Eligibility, choose specific products/collections. In Who can request quotes?, restrict by segments, individual customers, or email domain patterns (e.g., *@wholesale.com).
3. What happens when a customer accepts a quote?
The app automatically creates a Shopify Draft Order with the final negotiated items/prices and sends the buyer a checkout link. Draft orders are Shopify’s native way to invoice and collect payment via checkout.
4. Can guests request a quote, or do buyers need to log in?
Both patterns are supported:
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Logged-in buyers get the best experience: persistent history, negotiation chat, and “Manage Quotes.”
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Guest flow: you can allow email capture inside the widget’s Quote Cart. Guests will be prompted to sign in when returning to manage/accept.
5. How does quote expiration and reminders work?
In Settings → General → Quote Expiration, set Expire after X days and Reminder timing (e.g., 1 day before). The app updates “Expired time” on each re-send, sends reminder emails before expiry, and auto-marks quotes Expired if there’s no action by the deadline.
6. Can customers attach files in the negotiation?
Yes. Enable Allow requesters to attach files under Conversation Settings. You can limit size, file types, and keep attachments off if you prefer (security or workflow reasons).
7. Emails aren’t arriving (Send Quote / New Message / Reminders). What should I check?
- SMTP: In Settings → SMTP configuration, verify host/port/auth, test send, and look for the Verified badge.
- SPF/DKIM/DMARC: Ensure your domain authentication is correct (to prevent spam filtering).
- Template variables: If you heavily edited templates, preview with sample data first to avoid broken Liquid placeholders.
- Customer email: Quotes can’t send to customers without an email—those entries are disabled in the selector by design.
- 1. The quote widget isn’t showing on my storefront. How do I fix it?
- 2. Can I hide prices or the “Add to cart” button only for certain products or customers?
- 3. What happens when a customer accepts a quote?
- 4. Can guests request a quote, or do buyers need to log in?
- 5. How does quote expiration and reminders work?
- 6. Can customers attach files in the negotiation?
- 7. Emails aren’t arriving (Send Quote / New Message / Reminders). What should I check?