1. Why is my Carrier Method not showing at checkout?

This usually happens because:

• The carrier method is inactive
• Product dimensions or weight are missing
• Fallback dimensions are turned OFF
• The method violates one of its own rules (e.g., weight range)
• Your Shopify store has other apps overriding rates

How to fix: Turn the carrier method ON, check your dimension rules, or enable fallback dimensions.

2. Why is the shipping fee higher than expected?

Shipping fees use Billable Weight (BW) = max(AW, DW). If the box is large but light, DW becomes higher → causing higher cost.

Also check:

• DIM factor
• Surcharges
• Minimum charge

Tip: Use the minimum charge to avoid losing money on small products.

3. Why are some orders not entering a batch automatically?

Common reasons:

• Order doesn’t match any batch rule
• Wrong delivery date
• Location doesn’t match the rule
• Company doesn’t match
• Weight/volume is outside rule limits
• Rule priority conflicts

Solution: Re-check your batch rule conditions. Or manually move the order by adjusting the rule.

4. What happens if I change the DIM factor?

Only new orders will use the updated DIM factor. Existing orders keep their original shipping fee.

5. What are fallback dimensions and why do I need them?

Fallback dimensions are “backup” sizes used when a product has no size/weight data.

You need them because:

• Missing dimensions = shipping cannot be calculated
• Orders may not show any shipping methods

With fallback dimensions ON, the app can always calculate shipping – preventing checkout issues.

6. What is “fulfill_hold” status on an order?

This means the app is holding the order to group it into the correct batch. It prevents accidental fulfillment before batching is done.

When the batch is ready: Orders switch to unfulfilled so the warehouse can pick & pack.

7. When should I use Force Release on a batch?

Use Force Release when:

• It’s end of day
• You need to ship immediately
• Orders are urgent
• Batch didn’t reach threshold but must go out

Force Release skips the remaining conditions and moves the batch to Ready to dispatch.

8. Why is “Notify WMS” disabled?

Because:

• The batch is not in Ready to dispatch state
• Email notifications are not configured
• No recipients added

Once email events are set, the button becomes available.

9. Can I delete a batch?

Yes – as long as the batch is not Delivered.

When deleted:

• Orders return to the waiting state
• They can be grouped into a different batch based on rules

10. Do carrier settings or dimension changes affect existing orders?

No. Changes apply to future orders only.

This ensures no unexpected changes happen to orders already paid.

11. What happens when two batch rules match the same order?

The app uses Priority:

• Lower number = higher priority
• If priority is equal → the newer rule overrides

This prevents conflicts.

12. What does “Waiting for delivery” mean in a batch?

This status appears when batch grouping depends on the desired delivery date.

If the delivery date is 3 days from now, the batch may wait until closer to the delivery day before moving to the next stage.

13. How many surcharges can I add to a carrier method?

As many as you need. You can:

• Create global surcharge types
• Add custom surcharges that only apply to one carrier

14. Can the app handle B2B orders with the same company name?

Yes. Use the Company condition in batch rules to group orders from the same business.

All orders from “Acme Pty Ltd” can be grouped into one batch automatically.

15. What happens if a product has both Shopify dimensions and a Dimension Rule?

Dimension Rule wins because it has:

• Priority
• Clear matching rules
• More consistent control

16. Does Desired Delivery Date affect batching?

Yes. Orders with the same chosen date can be grouped into the same batch automatically.

Especially useful for:

• Scheduled deliveries
• Wholesale orders
• Subscription-based drops

17. Why do I see a banner saying batch capacity is above 80%?

This is a warning to help you plan shipping. It means:

• The batch is close to full
• Additional orders may overflow
• You may consider Force Release soon